National Service Manager - Service Center
Join Transsion, a global leader in mobile technology and innovation, as our National Service Manager - Service Center in Jakarta Barat, Indonesia. In this pivotal role, you will lead and optimize our multi-branch Service Center operations, ensuring seamless customer service and operational excellence. With a focus on continuous improvement and strategic growth, you will drive our Service Centers to become the benchmark for quality and efficiency in the industry.
At Transsion, we are committed to fostering a dynamic and inclusive work environment. Our Service Centers are at the heart of our customer support ecosystem, and we are looking for a visionary leader to oversee their operations. This is an opportunity to make a significant impact on our business growth and customer satisfaction.
As the National Service Manager - Service Center, you will be responsible for managing a team of service technicians and coordinators, ensuring that all Service Centers adhere to our high standards of service and maintenance. You will utilize tools like SAP and our proprietary Service Center Management System to streamline operations and enhance customer experience.
📋 Tanggung Jawab Pekerjaan
- Lead and manage the daily operations of our multi-branch Service Centers in Jakarta Barat.
- Develop and implement strategies to improve service quality, efficiency, and customer satisfaction.
- Oversee the training and development of service technicians and coordinators.
- Monitor and report on Service Center performance metrics using SAP and our SCMS.
- Ensure compliance with industry regulations and internal policies.
- Collaborate with cross-functional teams to drive business growth and innovation.
- Foster a culture of continuous improvement and teamwork within the Service Centers.
- Manage inventory and logistics to ensure timely and efficient service delivery.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Engineering, or a related field.
- Minimum of 5 years of experience in service management or a similar role in the telecommunications or electronics industry.
- Proven track record of leading and optimizing service operations.
- Strong knowledge of SAP and Service Center Management Systems.
- Excellent leadership and communication skills.
- Ability to work under pressure and meet tight deadlines.
- Certification in service management or a related field is a plus.
- Fluency in English and Bahasa Indonesia.
🛠️ Keahlian
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