Customer Experience Supervisor - Sales (BPO/Call Center)

Join Qualfon as a Customer Experience Supervisor - Sales and lead a high-performing team of sales agents in a dynamic BPO/call center environment. Based in the vibrant hubs of Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung), you'll be at the heart of our customer experience strategy. Your mission is to ensure every interaction with our clients is seamless, efficient, and leaves a lasting positive impression.

At Qualfon, we're a leading BPO and call center company with a strong reputation for excellence. Our team is passionate about delivering top-notch customer service, and we're looking for a proactive and results-driven supervisor to join us. In this role, you'll oversee daily operations, train and mentor your team, and implement strategies to enhance customer satisfaction and sales performance.

As a Customer Experience Supervisor - Sales, you'll be responsible for managing a team of 5-8 sales agents, ensuring they meet and exceed their targets. You'll work closely with our clients to understand their needs and expectations, and you'll be the voice of the customer within the team. This is a fantastic opportunity to grow your leadership skills while making a real impact on customer satisfaction and business success.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations and ensure all sales agents are meeting their targets.
• Train and mentor sales agents, providing ongoing support and development.
• Monitor and analyze call center performance using tools like Salesforce and Google Analytics.
• Implement and maintain customer experience strategies to enhance satisfaction and loyalty.
• Collaborate with clients to understand their needs and expectations.
• Resolve customer complaints and escalations in a timely and professional manner.
• Ensure compliance with company policies and industry regulations.
• Report on team performance and provide recommendations for improvement.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 3 years of experience in a supervisory or management role in a BPO or call center environment.
• Proven experience in sales, customer service, or a related field.
• Fluency in English and Bahasa Indonesia.
• Strong leadership and communication skills.
• Certification in customer service or sales management is a plus.
• Experience with CRM systems like Salesforce or HubSpot.
• Ability to work in a fast-paced, high-pressure environment.

🛠️ Keahlian

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