English Customer Service Representative - E-Commerce Support

Join Concentrix, a global leader in customer experience solutions, as an English Customer Service Representative in our dynamic Yogyakarta team. This role is perfect for passionate professionals who thrive in a fast-paced e-commerce environment, delivering exceptional customer service in English. As part of our dedicated team, you'll be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience for our valued clients.

In this role, you'll use tools like Zendesk, Salesforce, and other proprietary systems to manage customer interactions efficiently. You'll work closely with cross-functional teams to provide timely and accurate responses, leveraging your strong communication skills to build trust and loyalty with our customers. This is an excellent opportunity to grow your career in the customer service industry, with opportunities for professional development and advancement within Concentrix.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via email, chat, and phone, ensuring prompt and professional responses.
• Resolve customer issues using Zendesk and Salesforce, providing accurate and helpful solutions.
• Collaborate with internal teams to escalate complex issues and ensure timely resolutions.
• Maintain a high level of customer satisfaction by providing exceptional service in English.
• Monitor and analyze customer service metrics to identify areas for improvement and implement best practices.
• Stay updated with industry trends and best practices in customer service to continuously enhance your skills.
• Adhere to Concentrix's policies and procedures, ensuring compliance with company standards.
• Participate in team meetings and training sessions to share knowledge and learn from colleagues.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum 2 years of experience in customer service, preferably in an e-commerce environment.
• Proficient in English, both written and spoken, with excellent communication skills.
• Familiarity with customer service software such as Zendesk, Salesforce, or similar tools.
• Strong problem-solving and analytical skills to handle customer issues effectively.
• Ability to work in a fast-paced, team-oriented environment with a focus on customer satisfaction.
• Certification in customer service or related fields is a plus.
• Willingness to travel occasionally for training and team meetings.

🛠️ Keahlian

Lowongan Terkait