Break Fix Management Specialist

Lexmark International · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-03

FULL_TIME⭐ TERVERIFIKASI

Rp 8000000 - Rp 12000000 per bulan

Join Lexmark International as a Break Fix Management Specialist and play a pivotal role in ensuring seamless technical support and service delivery. In this dynamic position, you will monitor, manage, and resolve Break Fix Work Orders (WOs) to maintain optimal operation of our IT infrastructure in beautiful Bali. As part of our growing team in Canggu, you'll be at the heart of our technical support operations, ensuring that our clients receive timely and efficient service.

Lexmark International is a global leader in printing and imaging solutions, and we are committed to providing exceptional service to our clients. Our team in Bali is known for its dedication and expertise, and we are looking for a Break Fix Management Specialist who can help us continue to deliver outstanding service. In this role, you will use a variety of tools and software, including ServiceNow, to manage and resolve technical issues, and you will work closely with our team to ensure that our clients' needs are met.

If you are a skilled and experienced Break Fix Management Specialist looking for a challenging and rewarding role in a dynamic and supportive environment, we invite you to apply. Join us in Canggu and be part of a team that is dedicated to excellence and innovation.

📋 Tanggung Jawab Pekerjaan

Monitor and manage Break Fix Work Orders (WOs) using ServiceNow to ensure timely resolution of technical issues.
Provide first-level technical support and troubleshooting for hardware and software problems.
Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.
Document and report on technical issues and resolutions to improve service quality.
Stay updated with the latest technology trends and best practices to enhance service delivery.
Participate in on-call rotations to ensure 24/7 coverage for critical technical issues.
Train and mentor junior staff to maintain high standards of technical support.
Work closely with the IT department to ensure the smooth operation of our technical infrastructure.

🎓 Kualifikasi & Syarat

Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 3 years of experience in Break Fix Management or a similar role.
Proficient in using ServiceNow for IT service management.
Strong knowledge of hardware and software troubleshooting and repair.
Excellent communication and interpersonal skills to interact with internal teams and clients.
Ability to work in a fast-paced environment and meet tight deadlines.
Certifications in ITIL or similar frameworks are a plus.
Fluency in English is required for effective communication with international clients.