Banking Telemarketing Officer - Puri Kembangan, West Jakarta

Join PT Padma Raharja Sentosa as a Banking Telemarketing Officer in Puri Kembangan, West Jakarta and play a pivotal role in driving customer engagement and financial product adoption. This contract-based position offers a dynamic work environment where you'll be responsible for outbound and inbound telemarketing activities to promote various banking products and services. As part of our dedicated team, you'll have the opportunity to grow your skills and contribute to our company's success.

At PT Padma Raharja Sentosa, we are committed to providing exceptional customer service and innovative financial solutions. Our mission is to empower our clients with the tools they need to achieve their financial goals. In this role, you will work closely with our sales and marketing teams to ensure that our products reach the right audience and meet their needs.

📋 Tanggung Jawab Pekerjaan

• Conduct outbound and inbound telemarketing activities to promote banking products and services.
• Build and maintain strong customer relationships through effective communication and follow-up.
• Provide accurate and timely information about financial products to potential and existing customers.
• Monitor and report on call performance metrics to ensure quality and efficiency.
• Collaborate with the sales and marketing teams to develop and implement telemarketing strategies.
• Stay updated on industry trends and best practices in telemarketing and customer service.
• Participate in team meetings and training sessions to continuously improve your skills and knowledge.
• Adhere to company policies and procedures to maintain a professional and ethical work environment.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in telemarketing or customer service roles, preferably in the banking or financial services industry.
• Strong communication and interpersonal skills to effectively engage with customers.
• Proficiency in using CRM systems such as Salesforce or HubSpot.
• Familiarity with Microsoft Office Suite, particularly Excel and Outlook.
• Ability to work independently and as part of a team in a fast-paced environment.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Certification in telemarketing or customer service is a plus.
• Knowledge of Indonesian banking regulations and products is an asset.

🛠️ Keahlian

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